Why measuring the performance of consultants matters?
While measuring the performance of consulting service providers is crucial for your business, it's not a methodical and straightforward process. No wonder, 57% of companies don’t have a systematic Performance Evaluation system for the Consulting Category. On the other side of the spectrum, most consulting firms work without having a reliable system for measuring clients' satisfaction. Many of them learn it the hard way -- they come to know about their clients' dissatisfaction with their performance only when they lose that account.